Frequently Asked Questions

How do we get materials to you? 

You may ship small quantities by an overnight carrier.  When the size of the job makes this method cost prohibitive, we recommend that you choose a frozen freight carrier or contact us for personal pick up.

What if I have a large amount of material? 

We would be happy to come to the site, assess the situation, give you an estimate of the cost and help you with the packing and removal of the material.  We would then transport the material back to our facility to begin processing.  We are available through our toll free number and emergency cell phone number 24 hours a day, and can usually be at the site within 24 hours of receiving your call.

What does it cost to dry something?

Pricing for books and documents is based on the number of cubic feet to be dried.  American Freeze-Dry pricing is competitive in the market place with a discount for large jobs.  Desiccant drying is also available.

How long does it take to dry?

Average drying time for books and documents is four to six weeks, depending upon the degree of the water damage and volume of material to be dried.  Additional services like cleaning or sanitizing may extend the timeframe. 

What happens after drying is completed?

We can ship materials back to you or deliver them.  We can also clean, deodorize, reconstruct and relabel, duplicate, scan or shred your materials.